: 119 Awolowo Road, Ikoyi, Lagos
The Customers’ Ombudsman of Coronation Insurance PLC mediates fair settlement between the Company and its customers. The Ombuds’ process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the company may lodge complaints and grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers’ Ombudsman will collate data/information from both parties and informally engage parties towards with an amicable resolution of the complaint.
The Ombuds process strives for a win - win resolution to ensure that the smooth customer/Insurance company relationship is not disrupted by any complaint. This is an innovative Coronation Insurance PLC complaint resolution process, the first of its kind by any Insurance Company further assuring our customers that we care and any complaints they may have regarding our services will be amicably resolved to the satisfaction of our customers.
If you are not happy with any aspect of our services, this is our promise to you once you contact the Customers’ Ombudsman:
No. 119 Awolowo Road,
P. O. Box 55508,
Tel: 01 2774541.
Email address: firstname.lastname@example.org.